Refund policy
Return & Refund Policy
At Iron Paw, we are committed to providing a smooth and reliable shopping experience. Please read our return and refund policy carefully before placing an order.
All Sales Are Final
Due to the nature of our products and fulfillment process, all sales are final once an order has been placed. We do not accept returns, exchanges, or cancellations for reasons such as change of mind, incorrect size selection, incorrect color selection, or buyer’s remorse.
By completing a purchase on our website, the customer acknowledges and agrees to this policy.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number, a clear description of the issue, and photo or video evidence of the item and packaging. Our team will review your case and determine the best solution when applicable.
Non-Refundable Add-Ons
Any optional services purchased at checkout, including:
- Priority Replacement Service
- Shipping Protection
are non-refundable once the order has been placed, regardless of whether the product has shipped, been delivered, returned, or a claim has been filed.
These services are provided immediately upon purchase to extend coverage and protection for your order and therefore cannot be canceled or refunded after checkout.
Refund Eligibility
Refunds are only considered in cases where the item received is confirmed to be damaged, defective, or incorrect. We reserve the right to deny refund requests that do not meet these conditions.
Shipping Issues
Once an order has been shipped and a tracking number has been provided, Iron Paw is not responsible for delays caused by carriers, customs, incorrect shipping addresses, or failed delivery attempts.
Customer Agreement
By placing an order with Iron Paw, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
For any questions, please contact us at: